Taxpayer Appointment Services

The West Virginia Tax Division can service customers in-person by appointment.

Locations open include the Taxpayer Engagement Center located in Charleston, as well as the regional offices located in Beckley, Clarksburg, Martinsburg, Parkersburg, and Wheeling.

Notice: As an update to our visitor policy, all Tax Division visitors are required to produce a photo ID before we can assist you. Please be sure to bring a Driver's License, Employee ID, Student ID, Passport, or other form of state or federal issued ID with you to your appointment.

Before Making an Appointment

Taxpayers are encouraged to contact the Tax Division by phone or email to address their questions before making an appointment for an in-person visit. Taxpayers can ask questions by phone by calling our Taxpayer Services Division at (304) 558-3333 or toll-free 1- 800-982-8297. Questions can also be sent by email to the following address: TaxHelp@WV.Gov.

To Schedule an Appointment

Taxpayers may Schedule an Appointment Online or by calling Taxpayer Services at 304-558-3333. Appointments are available from 9:00AM to 4:00PM, Monday through Friday.

If you are ill or experiencing fever, cough, sneezing etc. or have recently traveled to or through a COVID-19 hotspot, please reschedule your appointment. If you have had close contact with someone who has tested positive for COVID-19 within the last 14 days or have reason to believe you have had close contact with someone who might have COVID-19, please reschedule your appointment.

Payment Plans

Our Compliance Division can be reached at 304-558-8753 for assistance in obtaining a payment plan for a period of greater than twelve months. Requests for payment plans for periods of less than twelve months are available on our Payment Plans page.

Areas of Inquiry

In addition, frequently requested information, forms, and instructions are available on the Tax Division website. Many tasks such as paying taxes, filing business registration forms, and obtaining letters of good standing can be performed online. Shown below are links to commonly requested forms, instructions, and information on various taxes.

Personal Income Tax

• Letter of Good Standing Request
• Make a Payment on MyTaxes
• Payment Plans

• Personal Income Tax FAQ and Forms
• Senior Citizens Tax Credit
• Where’s My Refund?

Business Taxes

• Business Registration
• Business Tax Filing and Payment Deadlines
• Corporation Net Income Tax Forms and Information
• Electronic Filing
• Excise Tax Forms and Information
• Fuel Tax Forms and Information
• Guidance Publications
• Information on Making Payments

• Pass-Thru Entity Tax Forms and Information
• Payment Plans
• Property Tax Forms and Information
• Request Letter of Good Standing
• Sales and Use Tax
• Severance Tax Forms
• Withholding Tax Forms

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